Shipping Policy
At Heavenegy
- we'll always do our best to make sure you receive your order in the shortest amount of time possible. This process typically take between 2 to 5 working days unless otherwise specified - some items may take more or less time to deliver.
- Once your order has been placed, a customer service representative will contact you to communicate and coordinate the time of delivery:
Sunday - Thursday - (unless otherwise requested)
At Heaven, customer satisfaction is our priority. Please take note of our Return and Exchange Policy:
1. Returns Policy:
Returns are only accepted while the courier is at your door during delivery.
Once the courier has left, returns will no longer be accepted.
The product must be in its original, unworn, and unused condition with all tags and packaging intact at the time of return.
2. Exchanges Policy:
Exchanges are accepted within 10 days of receiving the product.
The product must be in its original condition, unused, and with all tags and packaging intact.
Customers are responsible for shipping costs related to exchanges unless the exchange is due to a fault on our part (e.g., wrong item or defect).
3. Inspection During Delivery:
Please carefully inspect your product while the courier is present.
If you wish to return the item, notify the courier immediately.
For further assistance, contact us at +20 1033015237 or +20 1062345790 .
Thank you for choosing Heaven
